2018 Yılı Oda Hesapları 2018 Hizmet Ücretleri Tarifesi Meslek Grupları ve Faaliyet Kodları (NACE) Stratejik Plan
Sicil Rehberi Ticari İşlemler Rehberi Ticaret Sicili Müdürlüğü Duyuruları Mersis Danışma Masası
İşten Ayrılış Bildirgesi Kredi Protokolleri İndirimli Kuruluşlar Eğitimler
Fuar Teşvikleri Fuar Ziyaretleri Dış Ticaret Talepleri Reklam Fiyat Tarifesi

Quality Policy


 

 

 

Quality Policy: Our goal is to provide services that would satisfy our members’ need and expectations, contribute to the development of our country’s economic and trade life and to develop constantly our activities. Within this this target, all complaints and suggestions sent to our chamber regarding our services are considered by the executive board of the chamber. Complaints and suggestions that we receive are considered as an opportunity to develop our services.

With the aim of constantly improving our services, contributing to our members’ commercial and social life and assisting our members by facilitating activities; all of our services are provided within a certain quality level, by taking into consideration the expectations and requests of our members and adapting to current economic and technical conditions.

The Quality Accreditation and Client Satisfaction Management System requirements would be used in the activities of all departments in order to reach our target, to develop and improve our quality level in accordance with the developing technology and members’ requests and expectations, in order to satisfy our members and to increase the variety of our services. Our Quality Accreditation and Client Satisfaction Management System is built in compliance with the legal conditions, ISO 9001:2008 standards, ISO 10002:2006 standards, TOBB Chambers / Stock Exchanges Accreditation System and legislation.